Last updated: 19 June 2026
Permai Polyclinics (“we”, “us”, “our”) is committed to protecting the privacy and personal data of our patients, website visitors and the public, in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy explains how we collect, use, store and protect your personal data.
1. Personal Data We Collect
We may collect the following when you visit our clinics, use our website, or contact us: name, identification or passport number, contact details (phone, email, address), date of birth and gender, medical and health information relevant to your care, appointment and visit records, and billing or payment information. We also collect basic technical data (such as browser type and pages visited) through our website for analytics purposes.
2. How We Use Your Personal Data
We use your personal data to provide medical consultation, treatment and healthcare services; manage appointments and patient records; respond to enquiries submitted through our website, phone or in person; process billing and payments; comply with legal, regulatory and healthcare reporting obligations; and improve our services and website experience.
3. Disclosure of Personal Data
Your personal data is kept confidential and is only accessible to authorised medical and administrative staff. We do not sell or rent your personal data. We may disclose data to relevant healthcare providers involved in your care, to regulatory or government authorities where required by law, and to trusted service providers who assist us in operating our services under appropriate confidentiality obligations.
4. Data Security
We implement reasonable physical, technical and administrative measures to protect your personal data against unauthorised access, loss, misuse or alteration.
5. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes above, including meeting medical record-keeping and legal requirements.
6. Your Rights
Under the PDPA, you have the right to request access to and correction of your personal data, to limit its processing, and to withdraw consent where applicable. To exercise these rights, please contact us using the details below.
7. Cookies & Website Analytics
Our website may use cookies and similar technologies to improve functionality and understand how visitors use the site. You may disable cookies in your browser settings, though some features may not work as intended.
8. Consent
By using our website, submitting your information, or receiving our services, you consent to the collection and use of your personal data as described in this Privacy Policy.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the revised date.
10. Contact Us
For any questions or requests regarding your personal data or this Privacy Policy, please contact:
Permai Polyclinics
4 Jalan Pantai, Pusat Bandar, 88000 Kota Kinabalu, Sabah
Phone: 088-232 100 / 088-233 100 · Careline: 019-823 2100
Email: info@permaipolyclinics.com